DB upgrade on U.S. region

Incident Report for Frontegg

Resolved

The maintenance has been successfully completed

Posted Aug 22, 2023 - 10:15 UTC

Monitoring

The maintenance was completed and we are monitoring the results.

Posted Aug 22, 2023 - 10:04 UTC

Update

The maintenance is still in progress

Posted Aug 22, 2023 - 10:03 UTC

Update

The maintenance is still in progress

Posted Aug 22, 2023 - 10:03 UTC

Update

The maintenance is still in progress

Posted Aug 22, 2023 - 09:58 UTC

Identified

A maintenance procedure on our DB may result a intermittent 500s in identity flows.
We applied a caching mechanism to make sure that no data during the flow will be lost in case of an error.

* Note: the issue should not effect active refresh tokens

Posted Aug 22, 2023 - 09:30 UTC

This incident affected: User authentication, Machine to machine authentication, and SSO & SAML authentication.